Distance agreement

By placing an order at artkato.lv, you agree that you are familiar with the "Distance Agreement" and that you agree with the content of this agreement. After placing an order, you conclude a distance contract with artkato.lv, which describes the rights and imposes obligations on both parties.

This agreement is concluded between the owner of the online store SIA ARTKATO, reg.nr. 41503089154, Daugavpils distr., Kalkune parish, “Lielakmeni”, LV-5449, Latvia (hereinafter referred to as the Seller) and the person placing the order (hereinafter referred to as the Buyer) artkato.lv. The distance contract applies to all orders and purchases made by artkato.lv.

1. General rules for ordering goods.

1.1. In accordance with this agreement, artkato.lv undertakes to deliver the goods ordered on the buyer website, and the Buyer undertakes to accept and pay for the ordered goods.

1.2. Within the framework of this Distance Agreement, the goods are ordered through the online store by filling in all the required fields and clicking the “order “ button.

1.3. The Buyer has the opportunity to pay for the goods with a bank card (using the payment means built into the online store), or by paying an invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is issued electronically and is valid without a signature.

1.4. After completing the purchase process, the Buyer will receive an order confirmation email. At the moment the Buyer receives an automatic order confirmation from artkato.lv, it is considered that the Seller has accepted the Buyer’s request, acceded to this Distance Agreement, and this Distance Agreement is considered concluded between the Buyer and the Seller.

1.5. All prices for goods in the online store are indicated with VAT. The price of the goods and the cost of delivery are indicated on the invoice of the order.

2. Types of delivery of orders and their cost.

2.1. The online store delivers by courier. Delivery times and their costs vary depending on the type of delivery chosen by the Buyer. The delivery fee is automatically added to the Buyer's shopping cart.

3. Placing an order

3.1. The Seller ensures the delivery of the goods within 10 days from the date of receipt of payment for the goods.

4. Inability to deliver the goods.

4.1. If the goods ordered by the Buyer are not in the manufacturer's warehouse, the Buyer is immediately notified by the phone number or e-mail indicated by the Buyer. In this case, the Buyer will be refunded all the payment made by him or the Buyer will be offered an equivalent product at an equivalent price.

5. Atteikuma, preču atgriešanas gmaun apmaiņas kārtība.

5.1. Each Buyer has the right of withdrawal and the right of return the product within 14 calendar days from the date of purchase. The Buyer must notify the Seller in writing about all cases of refusal by email: info@artkato.lv. The Seller sends the Buyer a revocation letter form by email at the Buyer’s request. The use of these rights is governed by the provisions approved by the Cabinet of Ministers, the Law on the Protection of consumer Rights, and the provisions on distance contracts.

5.2. The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of rejection. The Buyer must return the goods to the legal address of the company (SIA ARTKATO, legal address Daugavpils nov., Kalkūnes pag. "Lielakmeņi", LV-5449, Latvija). All costs associated with returning the goods to the Seller are borne by the Buyer.

5.3. For the right of withdrawal to be valid, the Buyer of the product must comply with the following conditions: Check, but do not start using the purchased product. Save and do not damage the original packaging of the product. Save and do not damage the product.

5.4. The Buyer cannot exercise the right of refusal in the cases provided for by clause 22 of the Cabinet of Ministers Regulations dated May 20, 2014 No. 255 "Distance Contracts Rules", including if the goods are manufactured in accordance with the Buyer's instructions or personalized.

6. The procedure for returning the goods:

6.1. Part six of Article 12 of the Law of the Republic of Latvia on Consumer Rights Protection states that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right to refuse”. The Seller reserves the right to deny the Buyer the right to refuse or refuse compensation in case of product damage, mishandling of the product during use or failure to follow instructions, if the original packaging is lost or its packaging is significantly damaged.

6.2. Within 30 days after receiving the return parcel, the money will be transferred to the Buyer's account indicated in the return form.

6.3. Upon return, the risk of transportation shall be borne by the Buyer.

7. Warranty.

7.1. The online store artkato.lv provides a manufacturer's warranty for all products. The guarantee is valid only upon presentation of the invoice payment receipt. The warranty does not apply if the product is damaged due to improper use, care or wear and tear. If you have any questions or concerns, please contact info@artkato.lv.